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Crucial conversations

Crucial conversations
Item Information
Barcode Shelf Location Collection Volume Ref. Branch Status Due Date Res.
400248951 BUSINESS&FINANCE/ 153.6 PAT
 Non Fiction   Gunnedah . . Available .  
Reserve Title Catalogue Record 153669
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Catalogue Information
Field name Details
ISBN 9780071771320
Name Patterson, Kerry, 1946-
Title Crucial conversations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler.
Edition 2nd ed.
Published New York : McGraw-Hill, c2012
Description xviii, 244 p. ; 23 cm.
Notes Rev. ed. of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002.
Note Includes bibliographical references and index.
Contents What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
Subjects Interpersonal communication
Interpersonal relations
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